OVERVIEW
Proctoring Service – Live, Recorded & Chat Support
A leading European online proctoring service.
Project Details
Category: EdTech (Educational Technology)
Date: May 2022
Clients: Proctoring - Online Live Proctoring
Our Process
Migration
Identify and migrate redundant attribute to unique data
Enrichment
Correct data values and map to relevant headers
Validation
Data validation and correction
Standardization
Data values standardization basis attribute table and product style guide
The Working Challenges
1
Challenges
- To prepare for high volume of live proctoring sessions (2000) within a short notice (2 weeks)
- To ensure 100% quality along with audit
- Approximately 100 additional resources needed in 2 weeks
- On-boarding & training
2
Solution
Action Taken
- Requirement details created for resources
- Designed compact and fast track training module
- Cross trained resources
- Created tool access on urgent basis for on-boarding
Process Deployed
- Worked with shared services team for hiring the resources
- Brainstormed with SMEs to create training plan and ready reckoner
- Cross trained internal resources
- Rostered resources as per shift and session timings
Monitoring & Control
- Created tracker for managing the sessions
- Created client specific scripts
- Deployed an audit team for quality check
- Assessment
3
Benefit
- Increased growth and revenue
- In time delivery of services
- Dependability, reliability and trust
- Client satisfaction
TESTIMONIALS
What Our Clients are Saying?
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